Hello, thank you for your feedback. We are very sorry for the inconvenience. Best regards, House of Nails.

Dear Eliza, Thank you for your feedback and for being a loyal client over the years – we truly appreciate it. We're very happy to hear that you were satisfied with Laura’s service and the pedicure she provided. She always strives to do her best, and we’ll be sure to pass on your kind words. We sincerely apologize for the confusion with your booking and the inconvenience it caused. We’ve already addressed this internally with our front desk team to ensure similar mistakes do not happen in the future. We also appreciate you pointing out the importance of clear communication and proper service scheduling – it’s something we take seriously. It’s disappointing to hear that your concerns weren’t acknowledged properly at the time. We will work with our team to improve how feedback is received and responded to – professionalism and respect are key values we stand by. Thank you again for taking the time to share your experience. Your feedback helps us grow and improve, and we hope to continue welcoming you at the salon with the high standard of service you expect and deserve. Best regards, House Of Nails